Village Fair
I had hoped to make it to Village Fair this weekend. In fact I was on my way to the event on Friday night when some idiot in a Hummer came careening into my Odyssey at 40+ miles per hour while I waited at a stoplight. He swerved at the last second so only took out the right rear quarter of my van but as he jumped the curb and hit a sign he actually tore the front wheel and axle off his H3.
I think I’m okay, though I should go get my neck checked, but the people in the car ahead of me that he pushed me into were taken to the hospital.
Unfortunate events but I still could have made it to Saturday’s activities except my insurance company, Progressive Insurance, totally dropped the ball and left me stranded for the weekend. I had stayed with Progressive because they had such great customer service the last time I was in a not-at-fault accident. I have Comprehensive, Collision and Rental Car on my auto insurance so I kind of expect that I’ll go to their Service Center, write them a check for my deductible, and drive out in a rental car. As soon as I got the Accident Report from the police I had called them and given them the details, about 8:30 last night. They said someone would be back to me before noon today. At 12:15 I call to find out whats up. After over 65 minutes on hold I had to hang up because my cell phone battery was dying. After a recharge, I call Customer Service but don’t put my claim number in, just try to talk to a Customer Service Rep. After only about 3 minutes, one comes on the phone and I explain my situation and my displeasure. The Rep says that no one is scheduled to call me until Monday morning, a mere 44+ hours after I was told they would call. She then puts me on hold for over 20 minutes and I finally hang up because it’s obvious she has just left me there so she doesn’t have to deal with me. I call yet again and ask the next representative to please not just put me on hold. This representative looks into the situation, expresses her regrets for the treatment I’ve received and with only very short waits on hold eventually puts me in contact with a Supervisor. The Supervisor is also very helpful and solicitous, promising me a call back but also giving me her direct line. She does indeed call back but the news by this time is it is now too late in the day to do anything, everything is closed. She promises that it will be resolved Monday, she herself will make sure, and I believe her but that doesn’t help me for the rest of the weekend. So, though I give the last two people I talked to an A+ for effort, the whole incident gets a big F- for Customer Service. A poor return for over 6 years as a loyal Pregressive customer.
Not a Bard 
After cleaning out my wallet and coming across your card I visit the site and this is the first entry I see. Glad to hear it was not more serious!
[…] Someone pointed out to me that I hadn’t posted about the outcome of my accident. Link to the original post. The outcome is generally good; I was provided with a free rental while repairs were being made, the […]
Follow-up to Village Faire Post « Not a Bard said this on October 13, 2009 at 6:53 pm |